Visa Users Warned of Nationwide Phone Scam Targeting Cardholders
Financial experts issued a warning on March 6, 2025, regarding a sophisticated Visa and MasterCard telephone scam that originated in the Midwest and has since spread across the country. Fraudsters, pretending to be bank security officials, are duping cardholders into divulging the three-digit security code on the back of their cards under the guise of verifying suspicious transactions. This particular scam is especially deceptive because the scammers already have access to the card numbers.
The scheme begins with a phone call from an individual claiming to be a security officer from Visa’s Security and Fraud Department. The caller typically provides a name and badge number, such as 12460, and informs the recipient that their card has been flagged for an unusual purchase pattern. They reference a specific charge, like $497.99 for an “Anti-Telemarketing Device” from a company in Arizona. When the recipient disputes the charge, the caller offers a credit, confirms the victim’s address, and provides a six-digit control number, instructing them to call a toll-free number, 1-800-VISA, with any questions. The pivotal moment comes when the caller requests the recipient to confirm possession of their card by providing the last three digits on the back, known as the CVV code, claiming it is to ensure the card is not lost or stolen.
It is important to note that Visa’s official Security Department can be reached at 1-800-847-2911, and they have confirmed that this is indeed a scam. According to Visa’s fraud prevention guidelines, the legitimate Visa representatives will never ask for any information that is already on the card, as they have issued it. Once scammers obtain the CVV code, they can use it to make unauthorized online purchases, often for the same amount mentioned during the initial call, $497.99. Victims usually realize the fraud when they see the unauthorized charge on their next statement, leading to potential delays in reporting and resolving the issue with their banks or law enforcement agencies, as outlined by the Federal Trade Commission.
The Better Business Bureau has reported a significant increase in this scam in 2025, noting that scammers are exploiting trust by providing detailed and convincing scenarios. Visa strongly advises individuals who receive such calls to immediately hang up and contact the number on their card, either 1-800-VISA or 1-800-MASTERCARD, to verify the legitimacy of the call. The FTC has highlighted that phone scams cost Americans over $1.2 billion in 2024, with credit card fraud accounting for a substantial portion of that amount. The success of this scam lies in its subtlety, as scammers avoid requesting complete card numbers and instead focus on obtaining the CVV code to facilitate fraudulent transactions.
Experts emphasize the importance of exercising caution when receiving unsolicited calls, even if they contain specific details that seem legitimate. With over 250 million Visa cards in circulation in the United States, as reported by Visa’s data from 2024, the reach of this scam is extensive. The best defense against this pervasive threat is to hang up immediately and verify any concerns directly with the respective banks or credit card companies.
Expert Insights on Phone Scams
David M. Higgins II, an award-winning journalist with a passion for investigative reporting and storytelling, cautions individuals to be vigilant when it comes to phone scams targeting credit card holders. Born in Baltimore and raised in Southern Maryland, Higgins understands the importance of staying informed and alert in the face of evolving threats like these. As he delves into the complexities of this Visa and MasterCard telephone scam, he sheds light on the significance of verifying the legitimacy of unexpected calls and taking proactive measures to safeguard personal financial information.
Protecting Yourself Against Financial Fraud
In a digital age where scams and fraudulent activities continue to pose risks to consumers, it is crucial to prioritize security and awareness. By staying informed about common tactics used by scammers and remaining cautious when sharing sensitive information over the phone, individuals can better protect themselves from falling victim to such schemes. Remember, legitimate financial institutions will never ask for confidential details like CVV codes over the phone, so always exercise caution and verify the authenticity of any unexpected calls before disclosing any personal data. Stay one step ahead of scammers by staying informed, staying vigilant, and staying safe.
